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Cancellation Policy

All cancellation must be made by sending an e-mail to the address info@agriturismoilfontanile.com. Special cancellation terms may apply to some offer, they have to be specified in the booking confirmation or standard cancellation terms will apply.

Standard cancellation terms

Cancellations made five (5) or more days prior to the date of arrival will not incur in any charge. Some special offer might be subject to different cancellation terms (they must be specified on the booking confirmation).
If you fail to cancel and do not show up, you will be charged one nights’ accommodation if your booking was for one, two or three nights. if your booking was for 4 or more nights, the charge incurred will be 30% of the total amount of the stay. If the room you are booking is labelled as non-refundable, non-cancellable or similar, the room will be paid in advance and all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.

If you modify your reservation reducing the stay, special offers or discounts for long stays will be modified according with the actual length of your stay. If you reduce the stay while in the hotel, the standard cancellation policy will apply.

Refund deal

If you incur in a cancellation charge, we give you the opportunity to transform the penalty into a “credit”. You can choose three different options:

  • Second Chance: 50% discount (up to the amount of the penalty) on a later stay in our country house (the date of the stay would be subject to the availability of the country house).
  • Gift Voucher: A voucher you can give to your friends for a stay in our country house. 50% discount (up to the amount of the penalty) will be granted. (The date of the stay would be subject to the availability of the country house).
  • Bring your friends:A free stay for you (up to the amount of the penalty) if you come with a couple friends. (The date of the stay would be subject to the availability of the country house).

Since these kind of stays are subject to the availability of the country house, they have to be booked by mail (indicating the clause “refund deal”) and have to be confirmed by us.

The “refund deal” is not applicable to rooms labelled as non-refundable, non-cancellable or similar.

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